Austin-SPIN - Archives - Jul09

July 9, 2009

The Basics of ITIL®  (IT Infrastructure Library) From a Software Practitioner’s Perspective


John Woods, IT Management Consultant


The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.   Many organizations throughout the world are using it as a reference when building their own processes and procedures for IT operations.
Is this just another process model? Why do businesses care about this model?  John Woods will give a brief history of the origin of ITIL and where it has had the most traction to date. He will cover why organizations invest time and effort to develop ITIL-compliant practices. He will focus on several of the key processes that are most interesting to a software development/project management audience, and briefly define the other areas, so we know what they cover.  The ones that are most directly connected to software development are Change Management, Service Asset and Configuration Management, and Release and Deployment Management.

About the Speaker:

John Woods is an IT Management Consultant. At Pink Elephant, a long-term leader in ITIL deployments, he focused on delivering effective educational services to clients. John has ten years of experience as a Service Desk Team Leader and is a Certified Help Desk Manager.  John is certified in ITIL Service Management Essentials V2 and V3, and is a certified Project Manager Professional (PMP) and a certified Software Asset Manager.  John is also a Certified Technical Trainer (CTT+) and is certified in ITIL Practitioner Support and Restore. He graduated from St. Edwards University in Austin, Texas with a Master's Degree in Organizational Leadership and Ethics.
John has worked on many process and project implementation activities for state agencies. A few are:
  • Implemented a Service Desk in a large quasi-state agency (ITIL Service Desk Function)
  • Implemented a change process and procedures for remote office team member profiles and support (control activity of ITIL Configuration Management process)
  • Managed Records Retention implementation Team for a state agency (Identification activity and Planning activity for ITIL Configuration Management process)
  • Led a Blackberry, cell phone, pager implementation team for a state agency (control activity, identification activity and planning activity for Configuration Management process as well as Change and Release processes)
  • Led teams at several large corporate PC installations (control activity of ITIL Configuration Management as well as ITIL change and ITIL Release processes)
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

Annual Election of Officers:

Election of officers.  We have a vacancy.  If you are interested in serving on the board, send your name to president "at"  See the description of duties on the Bylaws page on the Austin SPIN web site for more information on what's involved.  It's a good way to get to know the Austin software community a little better.

Tonight’s Door Prize:

Security Software Development: Assessing and Managing Security Risks by Douglas A. Ashbaugh.  Donated by Auerbach Publishers.